Yes! Agents can request to change deductibles, but only if required by a lienholder. To request a lower deductible for a vehicle, the agent needs to provide documentation (such as an email or letter) from the lienholder. Follow these steps:
- Log in to the Cover Badger Platform and search for the submission in question.
- Upload the lienholder's documentation in the Files tab.
- Add a comment in the Notes tab stating that the documentation has been uploaded.
- Follow the endorsement process to create the endorsement reflecting the new deductible.